- Account Ebianfa
How do I sign up?
We recommend registering your full name and email address, which greatly facilitates the order process and payment. Ensure your password has at least 6 characters. You can easily create your Ebianfa profile by clicking here to sign up.
I did not receive the activation email.
Check your mailbox, including your spam folder. If that doesn’t work, please contact our customer service to resolve the issue.
I cannot log into my account.
Carefully check your login information. Ensure that the email address is the same one used during your registration and that the password you entered is correct. Make sure your web browser accepts cookies. It could be a problem caused by Ebianfa system maintenance; please wait 15 minutes and try again. If you still cannot access your account, please contact our customer service and describe the problem.
I forgot my password.
If you forgot your password, simply click on the "Forgot Password?" link on the "Login" page and we will send you an automated email with instructions on how to reset your password.
How can I change my password?
Log into your account. Go to your information page by clicking on your user avatar that appears in the site menu, then click on "My Personal Information" and find the "Update Your Password" option to reset your password.
- Order
How do I place my order?
Ordering online at Ebianfa is easy! When viewing a product, simply select between downloading a PDF or EPUB file, then click the "ADD TO CART" button. Once you have the desired items in your cart, click on "Proceed to Checkout," enter your personal and card information, and confirm the payment. A confirmation email will be sent to your registered email address containing the details of your order!
Can I order by phone?
Yes, you can visit our website on your smartphone.
How long can items be stored in my cart?
The shopping cart associated with your account will retain its contents until you delete them. This applies to all customers.
Can I cancel/modify the order I just placed?
Due to the nature of our digital products, once an order is placed, it cannot be canceled or modified. All sales are final.
- Payment
What types of payment are accepted?
We only accept secure credit card payments.
Is my privacy and personal information secure on your site?
We provide one of the best e-commerce services in the industry and ensure secure payment processing at all times. Please click here to view all the details on how we protect your privacy and personal information.
- Returns and Exchanges
How can I return or exchange an item?
Please understand that we do not accept returns or exchanges. All sales are final.
